Damages & Incorrect Orders

If you're here, something went wrong... Please let us make it right! Please report damages within 3 days of delivery.

Email support@wildfirehamilton.com with the following info:

• Order Number
• List of Items Damaged
• Photos of the damaged item, a photo of the box showing the label, and a photo of the inside of the box showing the packing material. 
• Let us know if you prefer a refund or replacement 

After we have what we need, we will refund/replace your items within 2 business days and handle the claim!

If we do not receive enough photos, we cannot guarantee coverage and it typically takes 30-45 days for resolution.

 

Many of our products are photographed in groupings and offered in a shared listing, but sold individually. Our product description clarifies this. Items sold as a set will be clearly listed as such in the description. If you bought an item that you mistook as a set, you can return it through our normal policy, also using the link above.