Damages & Incorrect Orders
If you're here, something went wrong... Please let us make it right!
I received a broken or damaged product, what now?
We are so sorry that the item arrived to you with damages! Here is what to do next:
1. In an email to support@wildfirehamilton.com, let us know if you'd like a replacement or refund. Include all the following photos:
- Photo of the damaged item
- (2) clear photos of the outside of the packaging with the full shipping label shown in at least one photo
- A photo of the package opened, showing packing material inside
2. If all photos are submitted, we will refund or replace the products immediately. If all photos aren't submitted, there may be extra steps and a wait required. We can usually get claims approved, but we cannot guarantee the insurance if the customer doesn't provide all photo evidence required.
Damages must be reported within 3 days of arrival. We cannot honor exchanges, credits, or returns on items reported beyond our policy time. Customer confirmation of the insurance claim may be required for a refund or replacement.
If your order is incorrect...
We are sorry! Please email us at support@wildfirehamilton.com with your order number, a description of what went wrong, and photographs of any product that is incorrect (if applicable).
Many of our products are photographed in groupings and offered in a shared listing, but sold individually. Our product description clarifies this. Items sold as a set will be clearly listed as such in the description. If you bought an item that you mistook as a set, you can return it through our normal policy terms found here.