SHOP INFO & GENERAL QUESTIONS
What is your location and hours?
Wildfire is located at 226 High Street, Hamilton, Ohio 45011. Our storefront is green and directly in front of the crosswalk.
We are open:
* Closed Sundays and Mondays
All extended hours will be posted on our social media channels.
Where do I park?
Street parking is available on both sides of High Street, 2nd Street, 3rd Street, and Market Street. If you park under the underpass on Market, you can take Artist Alley directly to the shop. Please look at signage where you park - Hamilton offers parking in 30, 60, and 120 minute increments before you need to re-park your car. There is also garage parking at McDulen Garage behind us - Artist Alley will get you here.
How can I order products in bulk?
If you are looking to buy a bulk amount of product for a wedding, event, or as employee gifts - please email email@example.com. A lead time is required for bulk orders.
I have questions about an item or the shop, who can I talk to?
Please send and email to firstname.lastname@example.org and we are happy to help!
Can I buy a gift card?
Yes, you can buy gift cards here.
Can I use my in-store gift card online and vise-versa?
Yes! Our new gift cards can be used interchangeably between the storefront and online shop. If you have one of our older gift cards, please email us at email@example.com to get it transferred over.
I have an outdated gift card with woodgrain. How do I use it?
We switched our shop system in 2020 resulting in our old gift cards not being accepted. Please email firstname.lastname@example.org with a photo of the back of your gift card, name, and email that we can send you an e-gift card on with your remaining balance. Please allow up to 3 days for us to process. We cannot transfer old gift cards in-store!
ONLINE ORDERS & SHIPPING
How much is shipping?
Your shipping rate is based on the size and weight of your package, along with the distance it ships. We ship within the continental US only. *In the event your order ships for less than the shipping rate paid, we will automatically refund the difference.
When will I receive my order?
All orders will be processed within 1-3 business days.
Most packages ship USPS First Class and will be delivered to within 3 days of leaving Wildfire.
Wildfire is not responsible for delays with USPS or other shippers, stolen packages, or if the address input by customer causes the package to be returned. We cannot refund shipping fees for packages with delivery issues stated above. If your package has been marked as delivered and you think it was stolen, please contact your local postmaster.
Can I pick up in-store?
In-store pick up is FREE. Simply choose FREE In-Store Pick Up during checkout. Please note, online orders must be picked up within 10 days of purchase. Orders that are not picked up in a timely manner will be returned onto a non-refundable in-store gift card, minus a $5 restocking fee.
RETURNS & DAMAGES
Can I return my order?
You are able to return eligible items in their original condition within 14 days of receiving the product (or within 14 days of purchase from our brick-and-mortar) for exchange credit or for a refund.
Non-returnable items include: jewelry, discounted merchandise, flash sale purchases, seasonal, houseplants or items purchased more than 14 days ago.
Please mail returns to 226 High Street, Hamilton, Ohio 45011 -or- drop off your returned items with a copy of your receipt to our shop. Your return will be processed within 1-3 business days of us receiving your items (or on the spot when done in person), and funds returned via your original payment method. Customer is responsible for return shipping and initial shipping cost is non-refundable.
I received a broken product, what now?
We are so sorry that the item arrived to you with damages! Please take multiple pictures of the damage and the condition of the packaging, and email them to email@example.com. Let us know if you’d like us to ship a replacement if in stock, or if you want us to process a return.
Wildfire now accepts AfterPay! If you are an existing user, we hope you enjoy this added feature. If you are not an AfterPay user, please visit their site to learn more.
AfterPay allows you to pay off your total in 4 payments, made every 2 weeks, interest free. No fees when paid on time. Approval is instant. Your order will ship without any delay.
To use AfterPay... At checkout, choose AfterPay under the Payments Tab and fill out other information on the checkout page as normal. Once you click "Complete Order" you will be redirected to Afterpay North America to complete your purchase securely. You will either sign in as an existing user or instantly sign up (very quick process) to complete your order!