FAQ
SHOP INFO & GENERAL QUESTIONS
Email: support@wildfirehamilton.com for all inquiries about online orders.
Call or text 513-889-7640 to chat with our team Monday-Friday 9AM - 3PM EST. They can help you put together a gift, outfit, or decor pairing!
Who can I talk to about an existing order?
Email support@wildfirehamilton.com for any help with an existing order. You are also welcome to call us, but please note, any changes to an order require a written request (email).
I just received a shipment and I have a damage or issue to report.
Oh no! We are here to help. Included in your box is a business card with a QR code. Please scan this code and follow the instructions. We will promptly resolve any issues! Meanwhile, please do not discard of any packaging in case we need to file a claim.
GIFT CARDS
Can I buy a gift card?
Yes, you can buy gift cards here.
Can I use my in-store gift card online and vise-versa?
Yes! Our gift cards can be used interchangeably between the storefront and online shop.
ONLINE ORDERS & SHIPPING
How much is shipping?
All orders $99+ ship for free - applied automatically!*
Orders under $99 ship for a flat rate of $9.95. Please note for our free shipping promotion, that we occasionally have discounts that do not stack with the free shipping.
Some items are marked in their title/description as "pick up" or "in store only." This means you can purchase it online for pick up only. You may email us for a custom shipping rate on these items! They typically ship for $40+
When will I receive my order?
All orders will be processed within 2-4 business days. Typically they are received by you within 2-5 days of us shipping them out, however USPS/UPS and the area you live in may make this wait shorter or longer!
Shipping Info:
Most packages ship USPS or UPS and will be delivered to within 2-5 days of leaving Wildfire. All orders are insured. We cannot ship to PO Boxes.
Wildfire is not responsible for delays with the shipper, stolen packages, or if the address input by customer causes the package to be returned, or delivered to the wrong address. We cannot refund shipping fees for packages with delivery issues stated above. If your package has been marked as delivered and you think it was stolen, please contact your local postmaster.
Can I pick up in-store?
In-store pick up is FREE.
At checkout, choose "In Store Pick Up"
When will my Pick Up Order be ready? It will be ready within a few business hours! We are open Thursdays & Fridays for order pick ups.
Please note, online orders must be picked up within 10 days of purchase. Orders that are not picked up in a timely manner will be returned onto a non-refundable in-store gift card, minus a $5 restocking fee.
RETURNS & DAMAGES
See Our Instructions For Receiving a Damaged Order Here.