SHOP INFO & GENERAL QUESTIONS
Locations & Hours:
Wildfire Hygge Goods (GIFT SHOP) is located at 226 High Street, Hamilton, Ohio 45011. Our storefront is green and directly in front of the crosswalk.
Wildfire Hygge Home (HOME DECOR) is located at 127 North Second Street, Hamilton, Ohio 45011. It is a black and white building. Handicap access located in the back.
Tuesday - Saturday 11-4
* Closed Sundays and Mondays
All extended hours or closures will be posted on our social media channels.
Where do I park?
We recommend parking at one of the two shops and walking between the two if able! The following streets are near us and usually have spots available:
High Street, North Second Street, Market Street, Dayton Street. McDulen Garage.
How can I order products in bulk?
If you are looking to buy a bulk amount of product for a wedding, event, or as employee gifts - please email firstname.lastname@example.org. A lead time is required for bulk orders.
I have questions about an item or the shop, who can I talk to?
Please send and email to email@example.com and we are happy to help!
Can I buy a gift card?
Yes, you can buy gift cards here.
Can I use my in-store gift card online and vise-versa?
Yes! Our new gift cards can be used interchangeably between the storefronts (both shops!!) and online shop. If you have one of our older gift cards, please email us at firstname.lastname@example.org to get it transferred over.
I have an outdated gift card with woodgrain. How do I use it?
We switched our shop system in 2020 resulting in our old gift cards not being accepted. Please email email@example.com with a photo of the back of your gift card, name, and email that we can send you an e-gift card on with your remaining balance. Please allow up to 3 days for us to process. We cannot transfer old gift cards in-store!
ONLINE ORDERS & SHIPPING
How much is shipping?
Use code FREESHIP75 for free shipping on orders $75+
Your shipping rate is based on the size and weight of your package, along with the distance it ships. We ship within the continental US only. *In the event your order ships for less than the shipping rate paid, we will automatically refund the difference. Some items are marked in their title/description as "pick up" or "in store only." This means you can purchase it online for pick up only.
When will I receive my order?
All orders will be processed within 2-5 business days. Typically they are received within 2-5 days of us shipping them out, however USPS and the area you live in may make this wait shorter or longer!
Most packages ship USPS First Class and will be delivered to within 3 days of leaving Wildfire.
Wildfire is not responsible for delays with USPS or other shippers, stolen packages, or if the address input by customer causes the package to be returned. We cannot refund shipping fees for packages with delivery issues stated above. If your package has been marked as delivered and you think it was stolen, please contact your local postmaster.
Can I pick up in-store?
In-store pick up is FREE. Simply choose FREE In-Store Pick Up during checkout.
Need to pick-up but our website is not offering Pick Up? Use code LOCAL to remove the shipping fee! This also means your order will have items at both the High Street AND 2nd Street shops to be picked up. We do not automatically transfer product to be picked up in one place, however, you can reach out to us and we can have this done for you!
Please note, online orders must be picked up within 10 days of purchase. Orders that are not picked up in a timely manner will be returned onto a non-refundable in-store gift card, minus a $5 restocking fee.
RETURNS & DAMAGES
Can I return my order?
You are able to return eligible items in their original condition within 14 days of receiving the product (or within 14 days of purchase from our brick-and-mortar) for exchange credit or for a refund. Receipt or proof of purchase must be presented. Tags must still be attached to products.
Non-returnable items include: jewelry, kitchen items including drinkware, discounted merchandise, flash sale purchases, seasonal, or items purchased more than 14 days ago.
Please mail returns to 226 High Street, Hamilton, Ohio 45011 -or- drop off your returned items with a copy of your receipt to our shop. Your return will be processed within 1-3 business days of us receiving your items (or on the spot when done in person), and funds returned via your original payment method. Customer is responsible for return shipping and initial shipping cost is non-refundable.
I received a broken product, what now?
We are so sorry that the item arrived to you with damages! Please take multiple pictures of the damage and the condition of the packaging, and email them to firstname.lastname@example.org. Let us know if you’d like us to ship a replacement if in stock, or if you want us to process a return.