SHOP INFO & GENERAL QUESTIONS
Wildfire is located at 127 North Second Street, Hamilton, Ohio 45011. It is a black and white, freestanding historical building. Handicap access located in the back.
All extended hours or closures will be posted on our social media channels.
Where do I park?
The following streets are near us and usually have spots available:
North Second Street, Market Street, Dayton Street. McDulen Garage. Please watch for signage on any time limits or meters associated with your space. We have both free and paid parking around us.
What's the best way to contact the shops?
Please send and email to firstname.lastname@example.org and we are happy to help!
Can I buy a gift card?
Yes, you can buy gift cards here.
Can I use my in-store gift card online and vise-versa?
Yes! Our gift cards can be used interchangeably between the storefront and online shop. If you have one of our older gift cards, please email us at email@example.com to get it transferred over.
ONLINE ORDERS & SHIPPING
How much is shipping?
Use code FREESHIP99 for free shipping on orders $99+
Your shipping rate is based on the size and weight of your package, along with the distance it ships. We ship within the continental US only. *In the event your order ships for less than the shipping rate paid, we will refund the difference within our normal processing time. Some items are marked in their title/description as "pick up" or "in store only." This means you can purchase it online for pick up only.
When will I receive my order?
All orders will be processed within 2-4 business days. Typically they are received by you within 2-5 days of us shipping them out, however USPS and the area you live in may make this wait shorter or longer!
Most packages ship USPS First Class or UPS and will be delivered to within 2-5 days of leaving Wildfire.
Wildfire is not responsible for delays with USPS or other shippers, stolen packages, or if the address input by customer causes the package to be returned, or delivered to the wrong address. We cannot refund shipping fees for packages with delivery issues stated above. If your package has been marked as delivered and you think it was stolen, please contact your local postmaster.
Can I pick up in-store?
In-store pick up is FREE.
At checkout, choose "In Store Pick Up"
Please note, online orders must be picked up within 10 days of purchase. Orders that are not picked up in a timely manner will be returned onto a non-refundable in-store gift card, minus a $5 restocking fee.
RETURNS & DAMAGES
(please note Grit Revival Apparel has a separate Return Policy)
Final Sale Items (cannot be returned for money back or exchanged): jewelry, kitchen items including drinkware, discounted merchandise, flash sale purchases, any seasonal product, undergarments, perfume, or items purchased more than 14 days ago.
NON-APPAREL Return Policy:
You are able to return eligible items in their original condition within 14 days of receiving the product (or within 14 days of purchase from our brick-and-mortar) for exchange credit or for a refund. Receipt or proof of purchase must be presented. Tags must still be attached to products. Non-returnable items include: jewelry, kitchen items including drinkware, discounted merchandise, flash sale purchases, seasonal, or items purchased more than 14 days ago.
APPAREL Return Policy:
Clothing is eligible for exchange or store credit only within 14 days of original purchase (or within 14 days of your shipment arriving to you). Visit Grit Revival with your receipt and unwanted product, or email firstname.lastname@example.org to initiate an exchange or return for store credit.
For exchange or store credit, clothing must be unworn, unwashed, undamaged with all original tags still attached. Clothing must be free of makeup, stains, pet hair, and all odor. Items not valid for exchange or credit: bodysuits, underwear, swimsuits, jewelry, and any "holiday" items like clothing featuring holiday graphics.
How to return:
Please mail returns to 127 North Second Street, Hamilton, Ohio 45011 -or- drop off your returned items with a copy of your receipt to our shop. Your return will be processed within 1-3 business days of us receiving your items (or on the spot when done in person), and funds returned via your original payment method. Customer is responsible for return shipping and initial shipping cost is non-refundable.
I received a broken or damaged product, what now?
We are so sorry that the item arrived to you with damages! Please take multiple pictures of the damage and the condition of the packaging, and email them to email@example.com. Let us know if you’d like us to ship a replacement if in stock, or if you want us to process a return. Please inform us within the 14 day return policy about damages. We cannot honor exchanges, credits, or returns on items reported beyond our policy time.
We understand that some returns don't fit our standard policy. If you are unsatisfied with your order and it cannot be returned through our traditional policy, please email us at firstname.lastname@example.org with details (and photos/order information) so we can work with you! Please note, our in-store associates cannot make exceptions to our return policy.