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FAQ

Can I buy a gift card?

Yes, you can buy gift cards here.

How much is shipping?
Your shipping rate is based on the size and weight of your package, along with the distance it ships. We ship within the continental US only.  *In the event your order ships for less than the shipping rate paid, we will automatically refund the difference. 

When will I receive my order?
All orders will be processed within 1-3 business days. Most packages ship USPS First Class and will be delivered to within 3 days of leaving Wildfire.

Can I pick up in-store?
In-store pick up is FREE. Simply choose FREE In-Store Pick Up during checkout. Please note, online orders must be picked up within 10 days of purchase. Orders that are not picked up in a timely manner will be returned onto a non-refundable in-store gift card, minus a $5 restocking fee.

The shop is open 11 AM - 4 PM every Monday - Saturday. Our address is 226 High Street, Hamilton, Ohio.

How can I order products in bulk?
If you are looking to buy a bulk amount of product for a wedding, event, or as employee gifts - please email support@wildfirehamilton.com. A lead time is required for bulk orders.

I have questions about an item or the shop, who can I talk to?
Please send and email to support@wildfirehamilton.com and we are happy to help!

Can I use my in-store gift card online and vise-versa?
Yes! Our new gift cards can be used interchangeably between the storefront and online shop. If you have one of our older gift cards, please email us at support@wildfrirehamilton.com to get it transferred over.

Can I return my order? 
You are able to return eligible items in their original condition within 14 days of receiving the product (or within 14 days of purchase from our brick-and-mortar) for exchange credit or for a refund.

Non-returnable items include: jewelry, discounted merchandise, flash sale purchases, seasonal, or items purchased more than 14 days ago.

Please mail returns to 226 High Street, Hamilton, Ohio 45011 -or- drop off your returned items with a copy of your receipt to our shop. Your return will be processed within 1-3 business days of us receiving your items, and funds returned via your original payment method. Customer is responsible for return shipping and initial shipping cost is non-refundable.

I received a broken product, what now?
We are so sorry that the item arrived to you with damages! Please take multiple pictures of the damage and the condition of the packaging, and email them to support@wildfirehamilton.com. Let us know if you’d like us to ship a replacement if in stock, or if you want us to process a return.