Refund policy

POLICY:

Eligible merchandise is able to be returned in its original condition within 14 days of receiving the product (or within 14 days of purchase from our brick-and-mortar) for exchange credit or for a refund. Proof of purchase required.

• Clothing must be unworn, unwashed, with no odor or staining or animal hair, and tags attached.
• Promotional discounts are deducted from the refund amount, when applicable. If your order falls below our free shipping threshold after returns, your refund will be less the actual original shipping fee.

FINAL SALE: jewelry, cosmetics/perfumes, undergarments, merchandise discounted more than 20%, seasonal + Christmas, items purchased with a store credit.

We know life isn't always black & white... any exceptions to the policy must be approved ahead of time by emailing [email protected]. Give us an email and let us help!

RETURN INSTRUCTIONS:

1. To start a return, click HERE.
* Click here for report a damaged shipment

2. You can expect a refund to original payment -or- an electronic gift card within 1-3 business days of Wildfire receiving the package. Customer is responsible for return shipping and initial shipping cost is non-refundable. If your original order qualified for free shipping, and your return puts your order total under $99, your refund or credit will be less the initial shipping cost of the order.

Re-Do Checkout+ Free Returns: Free Returns (Checkout+) is the first checkout option available to customers. If you checkout with Redo, this allows you to make returns or exchanges with a free return label. If you choose not to add this coverage, please select "Checkout without returns & protection" below the checkout button.
- In-Store Pick Ups: please do not use Re-Do. Use the white Standard Checkout button!
- Re-Do Fees cannot be refunded

Additional Terms:

• If returned items do not meet the return policy stated or arrive damaged, the customer is responsible for the cost of shipping merchandise back. Unwanted items will be donated.
• Wildfire is not responsible for returned items that are damaged in transit back to us.
  
• Your return must be in the possession of a mail carrier within your return window of 14 days. We will not accept any returns shipped late - please do not send them.
• Free Returns and Original Shipping Charges: Our shipping charge ($9.95) is usually much lower than the actual cost to ship your order, especially with decor. If you return items and fall below our free shipping threshold, the actual shipping amount of the original order will be withheld from your refund.
• If you have any concerns, email [email protected] as we are here to help!

Cancellations: All cancellations will incur a 10% restocking fee. Once an order is fulfilled, we cannot cancel the order but you can make a return if eligible.